Bug #9947: Halfway enrollment failure - Backlog - Entgra.io

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Bug #9947

open

Halfway enrollment failure

Added by Arshana Atapattu over 1 year ago. Updated 8 months ago.

Status:

New

Priority:

High

Assignee:

Start date:

02/02/2023

Due date:

% Done:

Estimated time:

Device Type:

Component:

Type:

Description

Environment details
500 server

Prerequisites
none

Steps
enroll a device

Description
When enrolling a device, enrollment breaks. The device is not enrolled, it stuck inside the agent(white page). sometimes get different errors.
In the device table it shows he device was enrolled but never synced [1].
[1]

Result
Device not enrolled, but in device table the device is shown as never synced.

Files

Device table.png (143 KB) Device table.png

[1]

Arshana Atapattu, 02/02/2023 05:23 AM

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Updated by Inosh Perara over 1 year ago

Following is observed,

TID: [-1234] [api/device-mgt/android/v1.0] [2023-02-02 11:01:11,610] ERROR {org.wso2.carbon.device.mgt.core.service.DeviceManagementProviderServiceImpl} - Unable to find the device with the id: '0023d9b58be691eb org.wso2.carbon.device.mgt.common.exceptions.InvalidDeviceException: Invalid device Identifiers found.
at org.wso2.carbon.device.mgt.core.operation.mgt.OperationManagerImpl.addOperation(OperationManagerImpl.java:266)
at org.wso2.carbon.device.mgt.core.service.DeviceManagementProviderServiceImpl.addOperation(DeviceManagementProviderServiceImpl.java:2294)
at org.wso2.carbon.device.mgt.core.service.DeviceManagementProviderServiceImpl.addInitialOperations(DeviceManagementProviderServiceImpl.java:3440)
at org.wso2.carbon.device.mgt.core.service.DeviceManagementProviderServiceImpl.enrollDevice(DeviceManagementProviderServiceImpl.java:455)
at io.entgra.proprietary.platform.android.core.impl.AndroidServiceImpl.enrollDevice(AndroidServiceImpl.java:1265)
at io.entgra.proprietary.platform.android.api.service.impl.DeviceManagementAPIImpl.enrollDevice(DeviceManagementAPIImpl.java:205)
at sun.reflect.GeneratedMethodAccessor969.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.cxf.service.invoker.AbstractInvoker.performInvocation(AbstractInvoker.java:179)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:96)
at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:201)
at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:104)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:59)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:96)
at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:307)
at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:121)
at org.apache.cxf.transport.http.AbstractHTTPDestination.invoke(AbstractHTTPDestination.java:265)
at org.apache.cxf.transport.servlet.ServletController.invokeDestination(ServletController.java:234)
at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:208)
at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:160)
at org.apache.cxf.transport.servlet.CXFNonSpringServlet.invoke(CXFNonSpringServlet.java:225)
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.handleRequest(AbstractHTTPServlet.java:304)
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.doPost(AbstractHTTPServlet.java:217)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:681)
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.service(AbstractHTTPServlet.java:279)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at io.entgra.proprietary.platform.android.addons.ApiOriginFilter.doFilter(ApiOriginFilter.java:42)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:542)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.wso2.carbon.identity.context.rewrite.valve.TenantContextRewriteValve.invoke(TenantContextRewriteValve.java:107)
at org.wso2.carbon.identity.authz.valve.AuthorizationValve.invoke(AuthorizationValve.java:110)
at org.wso2.carbon.identity.auth.valve.AuthenticationValve.invoke(AuthenticationValve.java:105)
at org.wso2.carbon.tomcat.ext.valves.CompositeValve.continueInvocation(CompositeValve.java:101)
at org.wso2.carbon.tomcat.ext.valves.CarbonTomcatValve$1.invoke(CarbonTomcatValve.java:47)
at org.wso2.carbon.webapp.authenticator.framework.WebappAuthenticationValve.processRequest(WebappAuthenticationValve.java:302)
at org.wso2.carbon.webapp.authenticator.framework.WebappAuthenticationValve.invoke(WebappAuthenticationValve.java:179)
at org.wso2.carbon.tomcat.ext.valves.TomcatValveContainer.invokeValves(TomcatValveContainer.java:47)
at org.wso2.carbon.tomcat.ext.valves.CompositeValve.invoke(CompositeValve.java:62)
at org.wso2.carbon.tomcat.ext.valves.CarbonStuckThreadDetectionValve.invoke(CarbonStuckThreadDetectionValve.java:145)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687)
at org.wso2.carbon.tomcat.ext.valves.CarbonContextCreatorValve.invoke(CarbonContextCreatorValve.java:59)
at org.wso2.carbon.tomcat.ext.valves.RequestCorrelationIdValve.invoke(RequestCorrelationIdValve.java:126)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:357)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:382)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:893)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1726)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)