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Bug #11347

closed

FCM issue / Push notification sending failed with the HTTP error code '401'

Added by Arshana Atapattu 4 months ago. Updated 3 months ago.

Status:
Closed
Priority:
None
Assignee:
Pahansith Gunathilake
Start date:
12/06/2024
Due date:
% Done:

0%

Estimated time:
Device Type:
Component:
Type:

Description

Description

Issue with device syncing with fcm.

Error log:
TID: [-1234] [] [2024-06-12 13:59:03,380] ERROR {io.entgra.device.mgt.core.device.mgt.core.operation.mgt.OperationManagerImpl} - Error occurred while sending push notifications to android device carrying id '1a2b3c4d56789' io.entgra.device.mgt.core.device.mgt.common.push.notification.PushNotificationExecutionFailedException: Push notification sending failed with the HTTP error code '401'
at io.entgra.device.mgt.core.device.mgt.extensions.push.notification.provider.fcm.FCMNotificationStrategy.sendWakeUpCall(FCMNotificationStrategy.java:120)
at io.entgra.device.mgt.core.device.mgt.extensions.push.notification.provider.fcm.FCMNotificationStrategy.execute(FCMNotificationStrategy.java:67)
at io.entgra.device.mgt.core.device.mgt.core.operation.mgt.OperationManagerImpl.lambda$sendNotification$0(OperationManagerImpl.java:473)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

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 #1

Updated by Pahansith Gunathilake 3 months ago

  • Status changed from New to Closed
  • Assignee set to Pahansith Gunathilake

Recognized the reason for this issue is server is trying to send FCM notifications to the devices which uninstalled the Android agent from the device without properly disenroll. Hence closing the issue.

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