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Bug #11195

open

Task #11611: Issues identified in Product-UEM 6.2.0 testing process

Cannot uninstall Android enterprise app via app store

Added by Arshana Atapattu 5 months ago. Updated 2 months ago.

Status:
New
Priority:
Critical
Assignee:
-
Start date:
05/08/2024
Due date:
09/08/2024 (59 days late)
% Done:

0%

Estimated time:
Device Type:
Component:
Type:
Platform

Description

Environment details
Staging server(6.1.0)

Prerequisites
Android Enterprise app
Cope enrolled device

Steps
install the android enterprise app on the device

Description
Cannot uninstall android enterprise app via app store
When send uninstall command from app store [1], on the device side it doesn't receive a uninstall operation.
Note: this is after the uninstall was triggered, on the device operation log [2] there were no such uninstall operation.

Result
The android enterprise app didn't uninstall on the device

[1]
[1]

[2]
[2]

Files

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Screenshot from 2024-05-16 16-08-09.png (154 KB) Screenshot from 2024-05-16 16-08-09.png [1] Arshana Atapattu, 16/05/2024 10:47 AM
Screenshot from 2024-05-16 16-08-21.png (66.6 KB) Screenshot from 2024-05-16 16-08-21.png [2] Arshana Atapattu, 16/05/2024 10:47 AM
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