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Bug #11195

open

Task #11611: Issues identified in Product-UEM 6.2.0 testing process

Cannot uninstall Android enterprise app via app store

Added by Arshana Atapattu over 1 year ago. Updated about 1 year ago.

Status:
New
Priority:
Critical
Assignee:
-
Start date:
05/08/2024
Due date:
09/08/2024 (about 15 months late)
% Done:

0%

Estimated time:
CallRef:

Description

Environment details
Staging server(6.1.0)

Prerequisites
Android Enterprise app
Cope enrolled device

Steps
install the android enterprise app on the device

Description
Cannot uninstall android enterprise app via app store
When send uninstall command from app store [1], on the device side it doesn't receive a uninstall operation.
Note: this is after the uninstall was triggered, on the device operation log [2] there were no such uninstall operation.

Result
The android enterprise app didn't uninstall on the device

[1]
[1]

[2]
[2]

Files

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Screenshot from 2024-05-16 16-08-09.png (154 KB) Screenshot from 2024-05-16 16-08-09.png [1] Arshana Atapattu, 16/05/2024 10:47 AM
Screenshot from 2024-05-16 16-08-21.png (66.6 KB) Screenshot from 2024-05-16 16-08-21.png [2] Arshana Atapattu, 16/05/2024 10:47 AM
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 #1

Updated by Thilina Sandaruwan over 1 year ago

  • Parent task set to #11611
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 #2

Updated by Lasantha Dharmakeerthi over 1 year ago

  • Project changed from Backlog to product-uem 6.2.0 GA
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 #3

Updated by Lasantha Dharmakeerthi over 1 year ago

  • Project changed from product-uem 6.2.0 GA to product-uem 6.3.0 GA
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 #4

Updated by Sandaru Daminda over 1 year ago

  • Assignee set to Kavin Prathaban
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 #5

Updated by Sandaru Daminda over 1 year ago

  • Due date set to 09/08/2024
  • Start date changed from 16/05/2024 to 05/08/2024
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 #6

Updated by Sandaru Daminda about 1 year ago

  • Assignee deleted (Kavin Prathaban)
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