Bug #10964
Updated by Arshana Atapattu 6 months ago
*Environment details* Staging server(6.0.0) Agent version: 4.05.00.11 (MSSL agent) [1] *Prerequisites* Enrolled Kiosk device(the device should enrolled via QR code after factory reset/ after tapping on 7 times) *Steps* dis enrolled the device from the all device page [2]. *Description* The device should dis enrolled from the UEM server. On the UEM server it shows the device is in the removed state. But when it comes to the device, the device has not dis enrolled from the server even after a restart. There was a policy applied to the device(dedicated device settings), after the device restarted restated the policy applied again [3]. Could not get a logcat due to device was enrolled via QR after factory reset. *Result* [1] MSSL Agent(download the agent from this ticket) [2] !Screenshot%20from%202024-03-29%2016-23-33.png! [3] !Screenshot_20240329-162824_Entgra%20Device%20Management%20Agent.jpg!