PRODUCT IOTS » Backlog

Environment details
530 server
MSSQL DB
On windows environment

Prerequisites
none

Steps
try to enroll a device

Description
Device does not enroll.
on carbon log it shows a error [1].

Result
Error: [1]

[1]
[2023-11-06 19:06:06,802] ERROR - AndroidServiceImpl Error occurred while enforcing default enrollment policy upon android ', which carries the id 'ade12279c8afe062'
io.entgra.proprietary.licensing.toolkit.exception.LicensingServiceException: Licensing provision data is not initiated yet. Cannot provide the device count validation status yet
at io.entgra.proprietary.licensing.toolkit.service.impl.LicensingServiceImpl.isAllocatedDeviceCountReached(LicensingServiceImpl.java:31) ~[io.entgra.proprietary.licensing.toolkit_1.0.3.jar:?]
at io.entgra.proprietary.uem.platform.android.core.impl.AndroidServiceImpl.enrollDevice(AndroidServiceImpl.java:1446) [io.entgra.proprietary.uem.platform.android.core_5.0.31.1-SNAPSHOT.jar:?]
at io.entgra.proprietary.uem.platform.android.api.service.impl.DeviceManagementAPIImpl.enrollDevice(DeviceManagementAPIImpl.java:241) [classes/:?]
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_202]
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_202]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_202]
at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_202]
at org.apache.cxf.service.invoker.AbstractInvoker.performInvocation(AbstractInvoker.java:179) [cxf-core-3.5.0.jar:3.5.0]
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:96) [cxf-core-3.5.0.jar:3.5.0]
at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:201) [cxf-rt-frontend-jaxrs-3.5.0.jar:3.5.0]
at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:104) [cxf-rt-frontend-jaxrs-3.5.0.jar:3.5.0]
at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:59) [cxf-core-3.5.0.jar:3.5.0]
at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:96) [cxf-core-3.5.0.jar:3.5.0]
at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:307) [cxf-core-3.5.0.jar:3.5.0]
at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:121) [cxf-core-3.5.0.jar:3.5.0]
at org.apache.cxf.transport.http.AbstractHTTPDestination.invoke(AbstractHTTPDestination.java:265) [cxf-rt-transports-http-3.5.0.jar:3.5.0]
at org.apache.cxf.transport.servlet.ServletController.invokeDestination(ServletController.java:234) [cxf-rt-transports-http-3.5.0.jar:3.5.0]
at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:208) [cxf-rt-transports-http-3.5.0.jar:3.5.0]
at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:160) [cxf-rt-transports-http-3.5.0.jar:3.5.0]
at org.apache.cxf.transport.servlet.CXFNonSpringServlet.invoke(CXFNonSpringServlet.java:225) [cxf-rt-transports-http-3.5.0.jar:3.5.0]
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.handleRequest(AbstractHTTPServlet.java:304) [cxf-rt-transports-http-3.5.0.jar:3.5.0]
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.doPost(AbstractHTTPServlet.java:217) [cxf-rt-transports-http-3.5.0.jar:3.5.0]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:681) [tomcat-servlet-api_9.0.52.wso2v1.jar:?]
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.service(AbstractHTTPServlet.java:279) [cxf-rt-transports-http-3.5.0.jar:3.5.0]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [tomcat_9.0.52.wso2v2.jar:?]
at io.entgra.proprietary.uem.platform.android.addons.ApiOriginFilter.doFilter(ApiOriginFilter.java:38) [io.entgra.proprietary.uem.platform.android.addons-5.0.31.1-SNAPSHOT.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:542) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) [tomcat_9.0.52.wso2v2.jar:?]
at org.wso2.carbon.identity.context.rewrite.valve.TenantContextRewriteValve.invoke(TenantContextRewriteValve.java:107) [org.wso2.carbon.identity.context.rewrite.valve_1.4.25.jar:?]
at org.wso2.carbon.identity.authz.valve.AuthorizationValve.invoke(AuthorizationValve.java:110) [org.wso2.carbon.identity.authz.valve_1.4.25.jar:?]
at org.wso2.carbon.identity.auth.valve.AuthenticationValve.invoke(AuthenticationValve.java:105) [org.wso2.carbon.identity.auth.valve_1.4.25.14.jar:?]
at org.wso2.carbon.tomcat.ext.valves.CompositeValve.continueInvocation(CompositeValve.java:101) [org.wso2.carbon.tomcat.ext_4.6.2.168.jar:?]
at org.wso2.carbon.tomcat.ext.valves.CarbonTomcatValve$1.invoke(CarbonTomcatValve.java:47) [org.wso2.carbon.tomcat.ext_4.6.2.168.jar:?]
at io.entgra.device.mgt.core.webapp.authenticator.framework.WebappAuthenticationValve.processRequest(WebappAuthenticationValve.java:301) [io.entgra.device.mgt.core.webapp.authenticator.framework_5.0.32.SNAPSHOT.jar:?]
at io.entgra.device.mgt.core.webapp.authenticator.framework.WebappAuthenticationValve.invoke(WebappAuthenticationValve.java:178) [io.entgra.device.mgt.core.webapp.authenticator.framework_5.0.32.SNAPSHOT.jar:?]
at org.wso2.carbon.tomcat.ext.valves.TomcatValveContainer.invokeValves(TomcatValveContainer.java:47) [org.wso2.carbon.tomcat.ext_4.6.2.168.jar:?]
at org.wso2.carbon.tomcat.ext.valves.CompositeValve.invoke(CompositeValve.java:62) [org.wso2.carbon.tomcat.ext_4.6.2.168.jar:?]
at org.wso2.carbon.tomcat.ext.valves.CarbonStuckThreadDetectionValve.invoke(CarbonStuckThreadDetectionValve.java:145) [org.wso2.carbon.tomcat.ext_4.6.2.168.jar:?]
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687) [tomcat_9.0.52.wso2v2.jar:?]
at org.wso2.carbon.tomcat.ext.valves.CarbonContextCreatorValve.invoke(CarbonContextCreatorValve.java:59) [org.wso2.carbon.tomcat.ext_4.6.2.168.jar:?]
at org.wso2.carbon.tomcat.ext.valves.RequestCorrelationIdValve.invoke(RequestCorrelationIdValve.java:126) [org.wso2.carbon.tomcat.ext_4.6.2.168.jar:?]
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:357) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:382) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:893) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1726) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) [tomcat_9.0.52.wso2v2.jar:?]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat_9.0.52.wso2v2.jar:?]
at java.lang.Thread.run(Thread.java:748) [?:1.8.0_202]